IT Support and Managed Services

Malware Removal, Server Setup, Migration, IT Support

Start Forging Your Company’s Path Today!

Malware Removal

Whether it’s an active virus, contained virus or inactive malware that may be hidden and lurking on the infected computer, IT-Greenville has you covered.

Server Setup

IT-Greenville can configure your new server security in several steps so you can keep your data secure, and train your staff members to use the system and keep it up to date.

Migration

Migration of old data to your new platform is a process of selecting, preparing, extracting, and transforming data and permanently transferring it from one computer storage system to another.

IT Support

IT support is about offering assistance to individuals and organizations, But at IT-Greenville we take it a step further, by taking the time to keep our clients informed and educated.

Guarding Your Systems and Being Ready to Recovery.

Malware Can Change Your Life. And Not for the Better!

In today’s world, malware is a fact of life. Malware Removal includes viruses, spyware, ransomware, and other unwanted software that gets secretly installed onto your device. Once malware is on your device, criminals can use it to steal your sensitive information, send you unwanted or inappropriate ads, demand payment to unscramble data encrypted by ransomware, and make your device vulnerable to even more malware.

Malware can rob your business of productivity and threaten the security of your company’s data. Costing your company hundreds if not thousands of dollars in lost Time, Maintenance, and even customers.

This is where IT-Greenville comes in. Our team of technicians has the experience you need to get you back up and running with the minimal time possible for the severity of the data breach. Remember, not all breaches and Malware are the same, and the issues can vary greatly based on the time and length of the attack. But, if you have been fortunate to plan ahead with good antivirus software and backups of your systems. Your downtime could be quite minimal.

Malware Removal

What is the best way to protect my system from Malware?

Your goal should be to never get your system infected. But, installing and maintaining a good Antivirus software package is a great start. Good malware removal software makes it simple and easy to remove viruses, trojans, and ransomware, as well as protect your computer from further infections.

Should I use the free version of anti-malware or buy the version with more options?

While the free versions will get the job done, paid versions offer more options for protection and are often worth the nominal fee that they cost. General internet security suites will commonly not just provide a shield against viruses and other malware but will also have malware removal options available in the event of an infection. Having these options available will save you time and money when you need to get back to work as soon as possible.

Does it matter which computer I use when it comes to Malware attacks?

Although some computers like Mac report fewer malware attacks than some PC, it doesn’t really matter whether you’re using a PC, Mac, Android phone, or even an iPhone – a vulnerability in your browser and/or its plugins can serve as an attack route for malware into other parts of your system, even if those parts are not normally vulnerable to attack.

Server Setup

My business is growing, but do I need my own server?

Yes, once you have two or more computers in your business or need remote access to the company network, it’s time to invest in a server. Doing so will allow you and your employees to access software and files from anywhere and give you greater control over access rights to certain information, such as personnel files or payroll data.

What types of systems can I run on my new server?

There are many different types of servers and organizations will often use a separate server for each purpose. Most commonly, SMBs use servers for:

  • Secure email hosting
  • Website hosting
  • Document storage
  • Ecommerce hosting
  • Hosting line-of-business applications
  • Data backup and recovery.

How do I protect our new invest?

Endpoint security is crucial when trying to keep your network safe from viruses, malware, or data breaches. Your server will hold confidential information about your business and its operations, but will also store your employees’ personal data.

IT-Greenville can and will configure your new server security in several steps so you can keep your data secure, and train your staff members to use the system and keep it up to date. Or, our technicians can maintain your server systems for you, to keep your staff working on what they do best.

Your On-site Server Allows For Easy Maintenance While Saving You Time and Money.

Our Technicians Can Make Your Server Setup A Breeze!

As your business grows and you take on more employees, the time will come when you need a server to keep your office network and business running efficiently. But with a seemingly endless array of choices and important decisions to be made, you might be wondering where to start.

With IT-Greenville and after our 1-on-1 review of your company’s needs for our current and future growth, you will have the information you need to plan and schedule your new servers’ online date. Our technicians can help you configure your new office systems with the server to maximize your new efficiency and train your people on how to use it. From start to finish, IT-Greenville will discuss your needs, and then help you determine a solution based on your needs and budget. 

Configuring Your New Server To Replace The First.

Migrate Your Users And Data To A New Platform Without Disruption.

Have you outgrown your old server?  Is it time to replace your old, slow desktop computers?  Let us help you migrate your users and data to a new platform with a minimum of disruption. IT-Greenville can help you make wise decisions to upgrade your hardware and software while continuing to meet your needs and budget.  

Server migrations in the context of web hosting might revolve around setting up a web server and database software, copying over websites and their configurations, and changing DNS to direct visitors to that new server. Don’t dread a technology refresh, we can help make a smooth transition for your company while keeping you on time and on budget.

Migration

How can I make my server migration easier?

Easy, Have a plan and stick to it!

Here is a basic 5 step plan you can use to get you started:

  1. Preparing Your New Server
  2. Assess Data For Transfer
  3. Data Transfer
  4. Testing, Testing, Testing
  5. Changing DNS and (Go Live)

Can I do the migration myself?

Yes or maybe Not! As with all things it depends on your skill level and knowledge of the systems being migrated to the new server. Do you have the time, to transfer large blocks of data? Do you have the time to test the data after the transfer and before going live?

If you are like most owners and/or managers of small to medium companies the answer is no! 

Luckily, migration of data to new systems and servers is a large part of what we do, here at IT-Greenville. Let our team of experts manage everything for you and plan the migration for time to best suites your needs and time frame, saving you time and money.

The 4 Elements of Solid IT Support

IT Support, IT Services, Managed Services Provider, Maintenance, It Consulting, Columbia SC, USA

Emergency IT Support

Regular maintenance and support do not prevent the unanticipated. A virus could make it past your antivirus software. A fire, flood, or other physical emergencies could compromise your system.
IT Support, IT Services, Managed Services Provider, Maintenance, It Consulting, Columbia SC, USA

End-User IT Support

Even when your network is up and running properly, individual users can still run into problems.  A particular workstation may be running slowly due to unintentionally installed malware.

IT Support, IT Services, Managed Services Provider, Maintenance, It Consulting, Columbia SC, USA

On-site IT Support

Sometimes, hardware problems, just need a technician on-site to fix. Printers, workstations, and servers all need routine maintenance. Having the ability to call in a technician to handle these issues enables your company to plan for outages and maintenance.
Remote IT Support, IT Services, Managed Services Provider, Maintenance, It Consulting, Columbia SC, USA

Remote IT Support

Many maintenance issues can be handled remotely. Software updating, network administration, and security protocols are all issues that Remote IT Support and Services deal with on a routine basis.

Our Managed Services

You know how to successfully run your business, but you are not an IT specialist.  With our managed services, we can take the burden of IT issues off of your shoulders and free you to run your business.  Our services include:

Backup and Data Recovery

Backup and Data Recovery is the process of backing up your data in the event of a loss and setting up secure systems that allow you to recover your data as a result. Data backup requires the copying and archiving of computer data to make it accessible in case of data corruption or deletion.

System Monitoring

System monitoring involves the continuous monitoring of an infrastructure – aka an IT system – by an IT manager. It includes the monitoring of CPU, server memory, routers, switches, bandwidth, and applications, as well as the performance and availability of important network devices.

Network Infrastructure

Network infrastructure is the hardware and software resources of an entire network that enable network connectivity, communication, operations, and management of an enterprise network. It provides the communication path and services between users, processes, applications, services, and external networks/the internet.

Network Management

Network management is the sum total of applications, tools, and processes used to provision, operate, maintain, administer and secure network infrastructure. The overarching role of network management is ensuring network resources are made available to users efficiently, effectively, and quickly.

Data Management

Data management is the practice of collecting, organizing, protecting, and storing an organization’s data so it can be analyzed for business decisions. As organizations create and consume data at unprecedented rates, data management solutions become essential for making sense of the vast quantities of data.

Desktop Support

Desktop support is a type of technical support where a technician is called to fix a desktop system, or its supporting hardware, or software in an organization or at a designated field site. The desktop support technician helps in troubleshooting the issue to ensure that systems are maintained in line with business goals.

Server Setup or Migration

Server Setup and migration is a technical process in which data is positioned from one server to another. The reasons behind server setup and migration are security concerns, equipment being replaced, and many other factors. Server Setup and Migrations are often performed by tech experts, who have expertise in server maintenance, up-gradation, and migration. While it may appear as an ordinary click-and-enter process, server setup and migration need a lot of contemplation. If you move data to a new server without any thought on the impact, you are likely to face troubles starting day one.

Software Support

Software Support technicians are responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Our Software Support technicians are highly-familiarized with the system’s infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays.

User Management

User management (UM) is the effective management of users and their accounts, giving them access to various IT resources like devices, applications, systems, networks, SaaS services, storage systems, and more.

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